Job Description – Office & Events Manager
Reports to: Executive Director
Based at: Northcenter Chamber of Commerce, 4054 N. Lincoln Ave., Chicago, IL
Hours: 9 a.m. – 2 p.m., Monday-Wednesday (Wednesday shift from 4-9 p.m. in July & August); Saturdays 7 a.m.— 1 p.m. from mid-June through October. Candidate must be able to work 2-3 evening/weekend events per month.
Start Date: Immediate
Job Objective: The Office & Events Manager will manage administrative office functions and member events/programs.
Compensation: $15/hour, 15 hrs/week to start; up to 5 days of accrued paid sick leave
-Answer phone calls, take messages and forward as necessary
-Answer general questions regarding membership, events, etc.
-Make outbound phone calls to chamber members re: membership renewal, member satisfaction, event participation, etc.
-Review, respond to and forward general emails to staff as needed
-Proofread emails, letters, and other documents as needed
-Light clerical work including filing documents, organizing received mail and preparing office mailings.
-Update ChamberMaster (database) with membership and stakeholder information
-Update events and set staff appointments on the chamber calendar
-Track date / times and send reminders for committee and board meetings
-Assist with the organization and maintenance of the office and meeting spaces
-Upload bills to online bill-paying system
-Identify and file Special Service Area (SSA) bills for payment
-File bank statements and merchant statements
-Work with vendors to accept online (ACH) payments
Event & Program Management:
-Assist with identifying potential new members and outreach to current and prospective Chamber members
-Assist with monthly luncheon (9/year) program including tracking reservations, making outbound reminder calls and participant check-in at the event.
-Assist with planning and management of a variety of Chamber events, including a Halloween trick-or-treat event, Springtime Hop n’ Stop, Veterans Day Observance, RestauranTour, Summer Concert Series and the Farmers Market. To assist with these events, the candidate must be available the closest Saturday morning to Halloween, the closest Saturday morning to Easter, the morning of November 11th , the Saturday after Thanksgiving (Small Business Saturday), Wednesday evenings from after July 4th through the end of August and Saturdays from mid-June through late October for the Farmers Market.
-Assist with planning, management and day-of operations for the Chamber’s largest event, Ribfest Chicago. The candidate must be available and willing to work the entire festival weekend.
-Position will include working 2-3 evenings per month and occasional weekends for events, meetings, etc.
-Work with designers, writers, ad sales team and local business owners to manage ad sales and production of the Chamber’s annual Community Guide.
-Track membership dues payments (print monthly invoices, send email reminders and call members to update their membership). Prepare and send both renewal packets and new member “Welcome” packets.
Education & Work:
-Associate or Bachelor’s degree from an accredited college or university or actively pursuing such a degree preferred
-Experience with office administration and/or event planning a plus
Specific Job Skills:
-Results-oriented, positive outlook
-Strong organizational and detail-oriented planning skills
-Seeks efficiencies within the organization
-Effective spoken and written communication skills
-Strong interpersonal and telephone skills
-Friendly and outgoing phone and in-person personality
-Proficiency with Microsoft Office 2010 required
-Must be familiar with or able to learn ChamberMaster software
-Experience with email communication programs (e.g. Constant Contact) a plus
If interested in this position, or if you have any questions, please send a resume, cover letter and two references to Executive Director Lindsay Eanet, firstname.lastname@example.org. Due to the high volume of applications, we kindly request that candidates contact the Chamber by email, not by phone.
The Northcenter Chamber of Commerce is dedicated to equal employment opportunity and to the implementation of positive programs designed to ensure the prevention of any discriminatory practices, either intentional or inadvertent, with respect of race, religion, national or ethnic origin, disability, veteran status, age, sex, sexual orientation or gender identity.